At Kansi Edit, every saree is more than a garment, it’s a story. Here are answers to common questions about our products, delivery, and support.
What makes a Kansi saree unique?
Our collection celebrates traditional craftsmanship. Check each product description for its fabric, weave, details, and care instructions.
How long does processing and delivery take?
Orders are processed and dispatched within 1–2 business days. Delivery typically takes 3–5 business days after dispatch, depending on your location. These timelines are estimates. See our Shipping Policy for details.
Is shipping free?
Standard shipping within India is free.
How can I track my order?
Tracking details are shared by email or WhatsApp after dispatch. If you have not received tracking information within 3 business days of placing your order, contact us with your Order ID.
My saree arrived damaged, defective, or incorrect. What should I do?
Contact our team with your Order ID and details of the issue. Please read our Return and Refund Policy for reporting deadlines, eligibility, evidence, and return instructions.
Do you offer exchanges?
We currently do not offer exchanges. For help with an item you received, contact our team and refer to our Return and Refund Policy.
How do I request a cancellation?
Email us with your Order ID. Please check the cancellation section of our Return and Refund Policy for the applicable timeframe.
How long do refunds take?
Once a return is received and approved, refunds are processed to the original payment method within 7–15 business days.
Why might the colour look different from the photo?
Lighting, photography, and screen settings can affect how colours appear. If you believe you received an incorrect item, contact our support team.
How do I care for my saree?
Follow the care instructions in your saree’s product description. Store it in a cool, dry place away from direct sunlight. Keep it wrapped in muslin cloth and avoid hanging heavy sarees for long periods.
When can I contact support?
Monday to Saturday, 10:00 AM–6:00 PM (IST). We aim to respond within 1–2 business days.
Email: care@kansiedit.com
WhatsApp: +91 6307894180
How can I stay updated?
Follow us on Instagram and Facebook, or subscribe to our newsletter.
Old World Threads, New Age Story.