Refund policy

Return & Refund Policy

At Kansi Edit, every saree is handcrafted with care. As each piece is unique, we accept returns only in specific situations.

Return Eligibility

A return request will be accepted only if:

  • You received a damaged or defective saree including items on Sale, or

  • You received the wrong product including items on Sale.

How to Request a Return

  • Notify us within 24 hours of delivery via email or WhatsApp.

  • Email: care@kansiedit.com

  • WhatsApp: +91 6307894180

  • Include unboxing images and videos as additional evidence to clearly show the issue.

  • The saree must be unused, unwashed, and in original packaging with tags intact.

Non-Returnable Items

  • Sarees purchased during sales or promotions unless it's damaged or defective or wrong items delivered

  • Customized or altered sarees

  • Minor color variations vs what's shown on website as contrast could be different while the product was shot

Send a Return

  • Customer must wait for approval before sending an item
  • Kansi team will arrange the pickup of return

Refunds

Once the return is received and approved, refunds are processed to the original payment method within 7–15 business days.

Cancellations

  • Orders can be cancelled within 2 hours of placing the order by emailing care@kansiedit.com


Business Information

Brand: Kansi Edit
Legal Operator: Kansi Ethnic

Registered Address:
G-201, Ruby Park, Park Street, Wakad,
Pune, Maharashtra, India – 411057

Customer Support:
Phone: +91 6307894180
Email: care@kansiedit.com

Support Hours:
Monday to Saturday, 10:00 AM – 6:00 PM IST

Thank you for appreciating the artistry behind each Kansi Edit saree — Old World Threads, New Age Story.